Our Approach

Coaching not Consulting

ITSM Coach provides a fresh approach to bringing about change to an IT department. ThinkITSM’s customers are organizations that desire expert assistance to help align IT operations with the goals and objectives of their business.

Coaching ITSM has been a labor of love created by IT Practitioners for IT Practitioners. We have lived, breathed and experienced the highs and lows of bringing change to IT departments and transforming them into centers of excellence. We simply have built the tools that we would have wanted to use and have made them widely available through a web delivery model and affordable value.

We believe that every IT department that has a help desk can evolve into a service desk that maximizes performance while achieving goals that are recognized by both IT and their customers – the business.

Our team

ITSM Coach is a collaboration of minds from experts that have been working in the service management industry for many years. Our teams’ collective energy is fuelled from a desire to change customer experiences in our industry. We are focused on delivering more, in less time and at a price point that was inconceivable a few years ago. As leaders of other organizations, joining ITSM Coach was always about re-shaping the customer experiences in our industry.